Frequently Asked Questions

VENTE PARIS — TIMELESS ELEGANCE · PARISIAN SPIRIT

Welcome to the VENTE PARIS Help Centre.

Discover everything you need to know about our collections, pre-orders, deliveries, payments and customer care.

Our aim is to make every stage of your VENTE PARIS experience effortless, transparent and refined.

COLLECTIONS & PRE-ORDERS

1. What is VENTE PARIS?

VENTE PARIS is a contemporary fashion label inspired by Parisian elegance, timeless silhouettes and modern luxury.

Our collections bring together considered design, distinctive details and a refined approach to everyday fashion.

2. How often does VENTE PARIS release new collections?

Our collection calendar is built around two principal seasonal releases each year:

• Spring/Summer

• Autumn/Winter

Each collection represents a new chapter in the VENTE PARIS design story.

3. What is a presale collection?

A presale allows customers to order selected pieces before their scheduled release and dispatch.

This means your order may be placed several months before the product is shipped.

The applicable delivery period is communicated on the product page before purchase.

4. When will the Autumn/Winter 2026 collection be shipped?

Dispatch of the Autumn/Winter 2026 collection is currently planned for 25–31 December 2026.

The delivery period confirmed for your individual order takes precedence. Dispatch and delivery are not necessarily the same date.

5. When will the Spring/Summer 2027 collection be available?

The Spring/Summer 2027 collection is planned to follow our Autumn/Winter release, with dispatch currently anticipated during June or July 2027.

Further details will be published when the collection is officially launched.

6. Can I cancel a presale order?

Yes. Where the statutory right of withdrawal applies, you may exercise it even before your order has been dispatched.

For further information, please visit our Right of Withdrawal page.

7. What happens if a collection is delayed?

If an agreed delivery schedule cannot be met, we will inform affected customers and explain the available options.

Your statutory consumer rights remain unaffected.

8. Will sold-out pieces return?

Availability depends on the individual collection and product.

Some designs may return in future collections, while others may remain unavailable.

A product displayed in our archive does not necessarily mean that it will be restocked.

9. What is the Past Collections Archive?

Our archive is designed to showcase previous VENTE PARIS collections, their creative direction and selected pieces.

Only collections that have actually been released will be presented as historical releases. Items will be marked as sold out only where that status is accurate.

ORDERS & PAYMENTS

10. How do I place an order?

Select your preferred item, choose the available size and colour, add it to your shopping bag and proceed to checkout.

Review your order details and complete payment using one of the available payment methods.

11. Which payment methods are accepted?

The payment methods currently available to you are displayed securely during checkout.

Availability may vary depending on your country, currency and the payment providers enabled in our store.

12. When will I be charged for a presale order?

Where stated during checkout, payment for a presale order may be collected at the time of purchase, even though dispatch is scheduled for a later date.

The applicable payment terms are displayed before you confirm your order.

13. Will I receive an order confirmation?

Yes. An order confirmation is sent to the email address entered during checkout.

If you cannot find it, please check your spam or junk folder before contacting customer care.

14. Can I change my order after placing it?

Please contact us as soon as possible with your order number and requested changes.

We will check whether the changes can be accommodated. Modifications may no longer be possible once an order has entered dispatch processing.

15. Can I order without creating an account?

Where guest checkout is available, you can complete your purchase without registering for a customer account.

16. Is my payment information secure?

Payments are processed through the payment services available in our Shopify checkout.

Appropriate security measures are used by the relevant payment providers. For more information about personal data, please review our Privacy Policy.

SHIPPING & DELIVERY

17. Does VENTE PARIS offer international shipping?

We offer shipping to selected destinations.

The countries currently eligible for delivery are displayed during checkout.

18. How much does shipping cost?

Shipping charges, where applicable, are displayed before you complete your order.

The amount may depend on the destination, order contents and selected delivery method.

19. How long does delivery take?

Delivery estimates depend on the item and destination.

In-stock products follow the delivery information displayed at checkout. Presale products follow the collection-specific dispatch schedule.

20. How can I track my order?

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow time for the carrier to activate the tracking details.

21. Can I order in-stock and presale items together?

This depends on the