Returns & Refunds

VENTE PARIS — TIMELESS ELEGANCE · PARISIAN SPIRIT

Last updated: October 2026

At VENTE PARIS, we are committed to offering a refined shopping experience, from the discovery of our collections to the delivery of your order.

We understand that sometimes a purchase may not be quite right. This policy explains how returns, refunds, exchanges and cancellations are handled.

1. Our Return Policy

Consumers purchasing eligible products through our online store generally have a statutory right to withdraw from their purchase within 14 days without providing a reason.

The withdrawal period normally begins on the day you, or a third party designated by you other than the carrier, receives the goods.

Where multiple goods from a single order are delivered separately, the withdrawal period generally begins upon receipt of the final item.

You may exercise your statutory right of withdrawal by notifying us before the applicable deadline.

Your statutory rights are not conditional on obtaining prior return authorisation.

2. How to Request a Return

To arrange a return, we recommend contacting our customer care team:

Email: info@vente-paris.de

Please include the following information where possible:

• Your order number.

• Your full name.

• The item or items you wish to return.

• Your preferred contact details.

Our customer care team will provide the applicable return address and practical shipping instructions.

For statutory withdrawals, you may also exercise your right directly through a clear withdrawal statement, without using a specific return-request procedure.

3. Returning Your Items

After notifying us of your decision to withdraw, you must return the goods without undue delay and no later than 14 days after communicating your withdrawal.

The deadline is met if the goods are dispatched before the 14-day period expires.

We recommend using a tracked shipping service and retaining proof of postage.

Please use the return address provided by our customer care team. Do not assume that our registered business address is the applicable return destination.

4. Condition of Returned Items

You may inspect and try on clothing to the extent necessary to establish its nature, characteristics and fit, as you would reasonably do in a physical store.

You are responsible only for any diminished value resulting from handling beyond what is necessary for that purpose.

We recommend returning items with their original labels and packaging where reasonably possible.

Missing original packaging or removed labels do not automatically eliminate a statutory right of withdrawal.

5. Return Shipping Costs

For a statutory withdrawal, customers are responsible for the direct cost of returning the goods where this obligation has been properly disclosed and VENTE PARIS has not agreed to cover the cost.

Return shipping arrangements may differ where goods are faulty, damaged or otherwise non-conforming.

Your statutory remedies in those circumstances remain unaffected.

6. Refunds

If you validly withdraw from your purchase contract, we will reimburse all payments received from you, including the cost of our least expensive standard delivery option, without undue delay and no later than 14 days after receiving your withdrawal notification.

Additional delivery charges resulting from your selection of a more expensive shipping method are not required to be reimbursed.

We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having sent them back, whichever occurs first.

Refunds will be made using the original payment method unless another method has been expressly agreed.

You will not incur fees for the reimbursement.

7. Presale and Pre-Order Returns

VENTE PARIS offers selected seasonal collections through a presale model.

Presale items are purchased in advance of their scheduled dispatch.

The statutory right of withdrawal generally applies to regular presale clothing in the same way as to standard purchases.

For eligible goods, the 14-day withdrawal period generally begins when the goods are received, not when the order is placed or payment is collected.

You may also exercise your right of withdrawal before your presale order has been dispatched.

The fact that an item belongs to a seasonal or limited collection does not, by itself, remove statutory withdrawal rights.

8. Exchanges

If you would like a different size, colour or design, please contact our customer care team to discuss availability.

Direct exchanges are subject to stock availability and our operational capabilities.

Where a direct exchange is unavailable, you may place a new order and separately exercise any applicable statutory return or withdrawal rights for the original purchase.

9. Damaged, Defective or Incorrect Items

If you receive an incorrect, damaged or defective item, please contact us as soon as reasonably possible.

Include your order number and a description of the issue.

Photographs may help us assess the matter, but your statutory rights are not conditional on providing photographs.

We will assess the issue and provide the appropriate remedy in accordance with applicable consumer protection laws.

These rights are separate from your statutory right of withdrawal.

10. Items Excluded from Withdrawal

The statutory right of withdrawal may be excluded for certain categories of goods where the relevant legal requirements are satisfied.

For example, this may include goods made to the consumer's specifications or clearly personalised.

Choosing a standard size, colour or ordinary presale item does not automatically make a product personalised.

Any applicable statutory exception will be communicated in accordance with legal requirements.

11. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact our customer care team.

Where the statutory right of withdrawal applies, you may exercise it before receiving the goods.

For other cancellation requests, availability of cancellation will depend on the contractual and statutory circumstances.

12. Lost Returns

We recommend retaining your return shipping receipt and tracking information.

If a return shipment appears to be missing, please contact the carrier and our customer care team.

Responsibility for loss or damage during return transit is determined by the applicable legal rules and the circumstances of the return.

13. Your Statutory Consumer Rights

Nothing in this policy limits or excludes rights that cannot legally be restricted, including statutory withdrawal rights and remedies for faulty or non-conforming goods.

For the complete withdrawal instructions and model withdrawal form, please visit:

Right of Withdrawal: /pages/withdrawal

14. Customer Care

For questions about returns, refunds, exchanges or cancellations, please contact:

VENTE PARIS Customer Care

Operated by Golden Stone Capital LLC

Email: info@vente-paris.de

Please include your order number whenever possible.

We aim to make every interaction with VENTE PARIS clear, considered and professional.

VENTE PARIS
TIMELESS ELEGANCE · PARISIAN SPIRIT