Shipping & Delivery

VENTE PARIS — TIMELESS ELEGANCE · PARISIAN SPIRIT

Last updated: October 2026

At VENTE PARIS, we believe that an exceptional shopping experience extends beyond the collection itself. From the moment you place your order to the arrival of your selected pieces, our aim is to provide clear communication, careful handling and a seamless delivery experience.

Please review the following information regarding shipping, delivery schedules and our exclusive presale collections.

1. Shipping Destinations

VENTE PARIS offers delivery to selected international destinations.

The countries and regions currently available for shipping are displayed during checkout.

Shipping availability may vary depending on the delivery destination, selected products and applicable restrictions.

If your destination is not available during checkout, please contact our customer care team for further information.

2. Order Processing

Orders containing products available for immediate dispatch are prepared according to the processing and delivery information displayed on the relevant product pages or during checkout.

Processing time refers to the period required to prepare an order before it is handed over to the shipping carrier.

Processing and delivery estimates may vary during public holidays, collection launches or periods of increased demand.

3. Presale Collections

VENTE PARIS follows a seasonal collection model, featuring two principal collections each year:

SPRING / SUMMER

AUTUMN / WINTER

Selected pieces may be offered through our exclusive presale programme, allowing customers to purchase upcoming designs ahead of their scheduled release.

Presale products are not available for immediate dispatch unless expressly stated otherwise.

Autumn / Winter 2026

The planned dispatch period for the Autumn/Winter 2026 collection is 25–31 December 2026.

Please note that dispatch refers to the date an order is handed over to the shipping carrier. The actual delivery date may be later.

Spring / Summer 2027

The planned dispatch period for the Spring/Summer 2027 collection is June–July 2027.

The delivery information provided on the individual product page and agreed during checkout takes precedence over these general collection estimates.

If an agreed delivery date cannot be met, customers will be informed and their applicable statutory rights will remain unaffected.

4. Shipping Costs

Shipping charges are calculated and displayed during checkout before the order is submitted.

Shipping costs may depend on:

• Delivery destination

• Parcel weight and dimensions

• Selected shipping method

• Contents of the order

Any complimentary shipping promotions will be clearly identified and subject to the conditions stated with the offer.

5. Delivery Times

Delivery times depend on the destination, product availability and shipping method.

For items available for immediate dispatch, the applicable delivery estimate is shown before purchase.

For presale products, the relevant collection's dispatch schedule applies.

Estimated delivery periods should not be interpreted as guaranteed delivery dates unless expressly agreed.

Applicable consumer rights relating to delayed or failed delivery remain unaffected.

6. Order Confirmation

After successfully placing an order, you will receive an order confirmation at the email address provided during checkout.

Your confirmation will include the relevant order information.

Please check your spam or junk folder if you do not receive the confirmation email.

For assistance, contact info@vente-paris.de.

7. Shipping Confirmation & Tracking

Once your order has been dispatched, we aim to provide a shipping confirmation by email.

Where the selected carrier offers tracking, your confirmation will include a tracking number or tracking link.

Tracking updates may take some time to become available after dispatch.

8. International Shipping, Customs & Duties

International shipments may be subject to customs procedures, import duties or local taxes depending on the destination and the location from which the goods are shipped.

Whether these charges are included in the purchase price or payable separately will depend on the applicable delivery arrangements.

Any additional charges payable by the customer will be disclosed before purchase where required by law.

Customers will not be made responsible for undisclosed charges in violation of applicable consumer protection requirements.

9. Multiple Items & Separate Shipments

Orders containing multiple items may be delivered in one shipment or several separate shipments.

If your order contains both immediately available items and presale products, the applicable delivery arrangements will be communicated before purchase.

Separate shipments will not result in additional charges unless expressly agreed.

10. Changes to Shipping Information

Please ensure that your delivery address and contact details are correct before placing your order.

If you notice an error after completing your purchase, contact our customer care team as soon as possible.

We will make reasonable efforts to assist with corrections before dispatch.

Address changes may not be possible once a parcel has entered the carrier's delivery network.

11. Delayed Deliveries

Although we aim to fulfil orders within the agreed delivery periods, unforeseen circumstances may occasionally affect dispatch or delivery.

If a significant delay occurs, we will provide relevant information and assistance.

Your rights under applicable consumer protection law, including rights relating to late delivery, remain unaffected.

12. Lost or Damaged Parcels

If your parcel is lost, arrives damaged or does not reach its intended destination, please contact our customer care team.

Email: info@vente-paris.de

Please provide your order number and a description of the issue.

Photographs may assist with investigating visible damage but are not a condition for exercising statutory rights.

We will investigate the matter and provide an appropriate remedy in accordance with applicable law.

For consumer purchases, the risk of accidental loss or damage generally remains with the seller until the goods are delivered to the consumer or a person designated by the consumer, subject to applicable legal exceptions.

13. Presale Cancellations

Customers may exercise their statutory right of withdrawal for eligible presale purchases, including before the goods have been dispatched.

For detailed information, please visit:

Right of Withdrawal: /pages/withdrawal

For further information about returns and refunds, please visit:

Returns & Refunds: /pages/returns-refunds

14. Customer Care

Our customer care team is available to assist with shipping questions, delivery information and existing orders.

VENTE PARIS Customer Care

Operated by Golden Stone Capital LLC

Email: info@vente-paris.de

Please include your order number whenever possible.

Thank you for choosing VENTE PARIS.

VENTE PARIS

TIMELESS ELEGANCE · PARISIAN SPIRIT